Privacy Policy

1. Introduction

Berkat Tours ("we," "us," or "our") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you use our services or visit our website.

By using our services, you consent to the data practices described in this policy.

2. Information We Collect

2.1 Personal Information

When you book a tour or interact with us, we may collect:

• Identity Information: Full name, date of birth, nationality, passport details
• Contact Information: Email address, phone number, mailing address
• Financial Information: Payment card details, billing address
• Travel Preferences: Dietary requirements (halal), room preferences, special needs
• Emergency Contact: Name and contact details of your emergency contact person

2.2 Automatically Collected Information

When you visit our website, we automatically collect:

• IP address and device information
• Browser type and version
• Pages visited and time spent on our website
• Referring website or source
• Cookies and similar tracking technologies

3. How We Use Your Information

We use your personal information for the following purposes:

3.1 Tour Booking and Administration

• Processing and confirming your tour bookings
• Arranging transportation, accommodation, and activities
• Coordinating halal meal requirements with restaurants and hotels
• Providing customer support and responding to inquiries

3.2 Communication

• Sending booking confirmations and travel documents
• Providing tour updates and important information
• Responding to your questions and requests
• Sending promotional materials and newsletters (with your consent)

3.3 Legal and Safety

• Complying with legal obligations and regulations
• Protecting against fraud and unauthorized transactions
• Ensuring the safety and security of our travelers
• Resolving disputes and enforcing our agreements

3.4 Business Operations

• Improving our services and website functionality
• Analyzing trends and customer preferences
• Conducting market research and surveys
• Maintaining business records and accounts

4. Information Sharing and Disclosure

4.1 Third-Party Service Providers

We share your information with trusted third parties who assist us in operating our business:

• Airlines and Transportation: To arrange your travel
• Hotels and Accommodation: To secure your lodging and communicate special requirements
• Restaurants and Caterers: To provide halal meals
• Payment Processors: To process your payments securely
• Insurance Providers: To arrange travel insurance (if requested)
• Tour Guides and Local Partners: To deliver tour services in New Zealand

4.2 Legal Requirements

We may disclose your information when required by law or to:

• Comply with legal processes or government requests
• Enforce our Terms and Conditions
• Protect our rights, property, or safety
• Investigate fraud or security issues

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity, subject to the same privacy protections.

5. Data Security

We implement robust security measures to protect your personal information:

• Encryption: All payment transactions are encrypted using SSL/TLS technology
• Access Controls: Limited access to personal data on a need-to-know basis
• Secure Servers: Data stored on secure, password-protected servers
• Regular Audits: Periodic security assessments and updates
• Staff Training: Employees trained on data protection and privacy practices

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Cookies and Tracking Technologies

6.1 What Are Cookies?

Cookies are small text files stored on your device when you visit our website. They help us improve your browsing experience and understand how you use our site.

6.2 Types of Cookies We Use

• Essential Cookies: Necessary for website functionality (e.g., maintaining your session)
• Performance Cookies: Collect anonymous data about website usage to improve performance
• Functionality Cookies: Remember your preferences and settings
• Marketing Cookies: Track your browsing to deliver relevant advertisements (with consent)

6.3 Managing Cookies

You can control cookies through your browser settings. Note that disabling certain cookies may affect website functionality.

7. Your Rights and Choices

Under applicable data protection laws, you have the following rights:

7.1 Access and Correction

You have the right to request access to your personal information and correct any inaccuracies.

7.2 Data Portability

You may request a copy of your data in a structured, commonly used format.

7.3 Deletion

You can request deletion of your personal information, subject to legal retention requirements.

7.4 Opt-Out

You may opt out of marketing communications at any time by:

• Clicking the "unsubscribe" link in our emails
• Contacting us at info[at]berkattours.co.nz
• Updating your preferences in your account settings

7.5 Objection and Restriction

You may object to certain data processing activities or request restriction of processing in specific circumstances.

8. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services and fulfill bookings
• Comply with legal and regulatory requirements (typically 7 years for financial records)
• Resolve disputes and enforce agreements
• Maintain business records

After the retention period, we securely delete or anonymize your data.

9. International Data Transfers

Your information may be transferred to and processed in countries outside Malaysia, including New Zealand and other jurisdictions where our service providers operate.

We ensure appropriate safeguards are in place to protect your data during international transfers, including:

• Standard contractual clauses approved by data protection authorities
• Adequacy decisions recognizing equivalent data protection standards
• Your explicit consent where required

10. Children's Privacy

Our services are not directed to children under 18 years of age. We do not knowingly collect personal information from children without parental consent.

When children travel with our tours, we collect only necessary information provided by their parents or guardians for safety and service delivery purposes.

11. Third-Party Websites

Our website may contain links to third-party websites (e.g., airlines, hotels, attractions). We are not responsible for the privacy practices of these external sites.

We encourage you to review the privacy policies of any third-party websites you visit.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

• Changes in our practices or services
• Legal or regulatory requirements
• Technological developments

We will notify you of significant changes by:

• Posting the updated policy on our website
• Sending an email notification (for material changes)
• Displaying a prominent notice on our website

Your continued use of our services after changes constitutes acceptance of the updated policy.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

We will respond to your inquiry within 30 days.

14. Complaints

If you believe we have not handled your personal information appropriately, you have the right to lodge a complaint with:

• Our Data Protection Officer (contact details above)
• The Personal Data Protection Department, Malaysia
• Your local data protection authority